Privacy Policy

Prime Cash respects the privacy of visitors and users of the service and this website, and will only collect personally identifiable data, such as your name or email address, when it is voluntarily submitted to us at this website. Any questions or enquiries which you have in relation to Prime Cash should be addressed to:

T.K. Bhaban (3rd Floor), 13 Kawaran Bazar C/A, Dhaka 1215, Bangladesh
Tel: + 880-2-811 77 52 , 914 0973, 814 1978
Fax: +880-2-913 17 36

Prime Cash service is provided by Prime Bank Limited and Dipon Consultancy Services; we take very seriously the privacy of our service users and the security of their personal information. For your convenience, the service/ website contains links to a number of other websites, outside Prime Cash’s site. The privacy policies and procedures described here do not apply to those sites; we suggest contacting those sites directly for information on their data collection and distribution policies. By accepting the Privacy Policy and Terms of Use, you expressly consent to us collecting, using and disclosing your personal information in the manner described in this Privacy Policy.

The purpose of this privacy policy is to set out the principles governing our use of personal information that we may obtain about you. By using the websites, or by registering as a user of the services that we provide, you agree to this use. We ask you to read this privacy policy carefully. Any dispute which may arise over privacy will be subject to this policy, the data protection notice (if any) incorporated into this website and the provisions of Bangladesh law. We may change our privacy policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version that will apply each time you access this website.

Collection of Personal Information To open your Prime Cash Account, we need to obtain certain personal information from you, such as your full name, address, email, phone number and your date of birth. For certain optional transactions, we may collect financial information such as credit or debit card details. For certain high value transactions, we may be required to report personal information to the relevant authorities. For verification purposes we reserve the right to request proof of your identity and proof of address. When using our services, your finger prints are recorded and stored for purposes of preventing fraud and enhancing the security of our services. Information collected and stored through KYC Form may be matched against the personal data we hold on our systems. You must ensure that you have obtained all necessary consents for the use of the recipient’s PIN Number/ Card Number. From time to time, we may refer to that information to better understand your needs and how we can improve our services. We may use that information to contact you. We will not otherwise transfer the personally identifiable information you provide at this website to any third party unless otherwise disclosed to you.

Non-personal information collection and use In common with many commercial organizations we monitor the use of the Prime Cash service by collecting aggregate information. We may collect non-personal information about you such as the type of internet browsers you use, your location, the pages you visit or the website which directed you to our site. You cannot be identified from this information and it is used only to assist us in providing an effective service on this service and website.

Disclosure of Information Prime Cash does not sell, distribute, or otherwise disclose your information to any third parties without first obtaining your express written consent and giving you an opportunity to opt-out of such disclosure. There are some disclosures to third parties that are not subject to the opt-out, such as the following: disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for Us, to prevent fraud; and, in addition, Prime Cash may disclose information about former consumers or customers to third parties and companies with which Prime Cash is affiliated. Those disclosures may consist of the following: (a) financial background information describing financial status; (b) identification information, such as name and address data; (c) transaction information, such as account activity, transfer activity or withdraw activity; and (d) other information relating to financial matters.

Control of Personal Information If your personal details (such as your name, address, or telephone number, mobile number and vice versa) change you must immediately update your details through informing to your nearest PCSP Agent or by contacting our Customer Service. Prime Cash shall not be liable for any loss arising out of your failure to keep your personal details up to date. Your address and phone number can only be changed once in any 3 month period. In order to deactivate your Account you will need to contact Customer Service. We are by law required to retain certain records for a period of at least three years after closure of your Account.

Communication Upon successful registration, you will receive a confirmation email or sms to your registered primary email address or mobile phone number. All further communication via sms/ email will be sent to this primary mobile number or email address which you can change at any time (applicable for email addresses). You may also receive system-generated transactional sms/ emails such as confirmation of cash deposit, notification of cash transfer, notification of cash withdrawal, notification bill payment, notification of salary disbursement, notification remittance collection etc. Registered users will occasionally receive information on products, services and special deals via newsletter, unless a user has chosen not to receive such communication. You can choose your choice whether or not to receive our newsletters in the Prime Cash account opening form. Please note that you will still receive communication regarding your Prime Cash Account such as sms sending or other notification affecting the operation of your Prime Cash Account or our legal relationship.

Under 18 year olds Prime Cash service is not intended or designed to attract children under the age of 18. We do not knowingly collect personally identifiable data from or about any person under the age of 18. If you are under 18 years old and wish to ask a question or use this service or site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

Security of your personal data We have implemented technologies and policies with the objective of protecting your privacy from unauthorized activities and improper use and will update these measures as appropriate as new technologies become available.

Who is responsible for personal information collected on Prime Cash? If you have any questions about Prime Cash’s privacy policy, please email us, our admins control the personal data collected regarding on Prime Cash.